TERMS OF USE
Before starting to use the website and online store www.olgakazaka.com, please carefully read these Terms of Use.
General terms
1.1. These Terms of Use (hereinafter – Terms) determine (1) the procedures for using the website and online store www.olgakazaka.com (hereinafter – Store) and (2) the legal relationship between the visitor of the website olgakazaka.com (hereinafter – Visitor) and SIA "Marimoart," unified registration number 50103408031, legal address: Aptiekas iela 8-28, Riga, LV-1005, Latvia (hereinafter – Operator).
1.2. The Operator provides the content available in the Store and delivers services in accordance with these Terms.
1.3. A Visitor, as defined in these Terms, is a legally capable natural or legal person who shops in the Store. These Terms are binding for every Visitor.
1.4. The right to shop in the Store is granted to legally capable natural persons, i.e., persons who have reached the age of majority and whose legal capacity is not restricted by a court, as well as legally registered legal entities.
1.5. If the Visitor orders and purchases the goods and services offered in the Store (hereinafter – goods and services) or uses other offers of the Store, it is deemed that the Visitor has read, understood, and unconditionally agrees to the Terms and the provisions of the distance contract and undertakes to comply with them.
1.5.1. The Distance Contract (hereinafter – Contract) is concluded between the Operator and the Visitor who places an order and makes a purchase in the Store. The Contract becomes effective at the moment the Visitor places an order using distance communication means and receives confirmation of the order from the Operator via email. The order and its confirmation are considered received when they can be accessed by the person to whom they are addressed. The Contract is valid until its fulfillment, i.e., until the payment for the order is made and the goods are delivered. The Contract applies to all orders and purchases made in the Store.
1.5.2. The Operator does not store concluded Contracts regarding goods and services purchased in the Store.
1.6. The Operator reserves the right to unilaterally amend and supplement the Terms at any time without prior notice by publishing them in the "Terms of Use" section of the Store. The Terms applicable to the Visitor are those in effect at the time of ordering goods and services. Before making each purchase, the Visitor is obliged to familiarize themselves with the Terms of the Store. Visitors also have the option to save the Terms on a permanent information medium or print them out.
1.7. The Visitor is not entitled to use the Store's services if they have not read or do not agree to the Terms.
1.8. If the Visitor fails to comply with the Terms, the Operator has the right to cancel or restrict the Visitor’s access to the Store.
1.9. The Operator reserves the right to temporarily restrict or completely terminate access to the Store's website, either by placing an appropriate notice in the Store or without prior notice.
Product Descriptions and Prices
2.1. All product and service prices in the Store are indicated in Euros.
2.2. The Operator reserves the right to unilaterally change the assortment, prices, and apply special prices to products and services at any time without prior notice. Products and services are sold at the prices valid at the time the order is placed. Product stock information is indicative, and updates occur periodically.
2.3. The Operator reserves the right to unilaterally change product and service specifications at any time without prior notice. The descriptions of products and services use information and images provided by manufacturers or suppliers.
2.4. The products shown in the Store's images may differ from the actual product characteristics, such as color, size, shape, or other parameters. The images are for informational purposes only.
Order Placement and Payment Procedure
3.1. To purchase products in the Store, the following steps must be completed:
3.1.1. Select a product (or products) in the "store" section by clicking the "Add to Cart" button.
3.1.2. After adding all selected products to the "Shopping Cart," click "Go to Cart" and then "Checkout."
3.1.3. When filling in customer information, ensure that the details are entered correctly. This information is required to ensure product delivery.
3.1.4. After completing all required fields, click "Place Order." Payment for the order must be made in full via a cashless transfer.
3.1.5. After completing the payment, the Visitor will receive an electronically prepared invoice for the purchase via email. The invoice is valid without a signature.
3.2. Payment for the purchase can be made using one of the following methods via cashless transfer using Amex, Visa, and/or MasterCard payment cards through the Braintree service.
3.3. The Operator reserves the right to refuse the sale of ordered products in the Store, notifying the Visitor if:
3.3.1. The product is not available in the Operator's warehouse in the quantity selected by the Visitor.
3.3.2. The product's price or specifications do not match the actual information due to a technical system error.
3.3.3. The Visitor has not familiarized themselves with the Store’s Terms.
3.4. The order must be paid for immediately. The order is considered submitted once payment has been made.
3.5. The order is binding for both the Visitor and the Operator at the moment the Visitor places the order and receives confirmation from the Operator via email.
3.6. The Visitor is responsible for verifying the information and details provided in the order. In case of discrepancies in the information and/or details, the Visitor must inform the Operator via the customer service email: pirmaprgramata@gmail.com. The Visitor may save the order and its confirmation on a permanent information medium or print it out.
Delivery of goods
4.1. Products ordered in the Store can be received by the Visitor:
4.1.1. Via AS "Latvijas Pasts," in accordance with the delivery times specified by AS "Latvijas Pasts" and the delivery service rates set by the online store.
4.2. The delivery cost is not included in the indicated product price.
4.2.1. The delivery cost may vary depending on the delivery region and the product's weight/size/packaging.
4.3. The Operator ships the product as soon as possible but no later than 14 (fourteen) days after receiving the payment. The delivery time depends on the chosen delivery service type and provider.
4.4. Product delivery is only possible if the order has been fully paid.
Cancellation and changes to an order
5.1. To cancel or make changes to an order, the Visitor must contact the Operator's customer service via email at pirmaprgramata@gmail.com, providing the order number and the desired changes.
Right of withdrawal
6.1. The Visitor has the right to exercise the right of withdrawal and unilaterally withdraw from the product purchased in the Store within 14 (fourteen) days, returning it to the Operator. The withdrawal period starts from the day the Visitor or a third party, other than the carrier and specified by the Visitor, has taken possession of the product.
6.2. The Visitor must inform the Operator of their decision to withdraw from the Agreement before the expiration of the withdrawal period by sending a withdrawal request to pirmaprgramata@gmail.com.
6.3. The withdrawal request must include the following information:
6.3.1. The date the order was placed;
6.3.2. The date the product was received;
6.3.3. The order number as indicated on the invoice;
6.3.4. The exact name of the product.
6.4. The Visitor must return the product to the Operator no later than 14 (fourteen) days after sending the withdrawal notification. The deadline is considered met if the product is returned before the end of the 14-day period.
6.5. The Operator will refund the amount paid by the Visitor no later than 14 (fourteen) days from the date the Operator receives the Visitor's withdrawal notification. The refund will be made using the same payment method used by the Visitor, unless the Visitor and the Operator have agreed otherwise.
6.6. The Operator has the right to withhold the refund until the product is received.
6.7. The Visitor bears the direct costs associated with returning the product.
6.8. The Visitor is responsible for maintaining the quality and safety of the product during the withdrawal period. When exercising the right of withdrawal, the Visitor is responsible for any decrease in the product's value caused by its use in a way incompatible with the principle of good faith, including usage beyond what is necessary to ascertain the product's characteristics or functionality.
6.9. During the withdrawal period, the Visitor has the right to use the product only to the extent necessary to check its nature, properties, and functionality (to the same extent as would be possible before purchase in a physical store). The products must be undamaged, retain their original appearance (labels and protective films must not be removed or damaged), and be unused. If the product is incomplete, not in its original packaging, or the packaging is significantly damaged (except in cases where opening the packaging is not possible without damaging it), or if the product is damaged, the Operator has the right to proportionally reduce the product's value or refuse to accept it. The proportional amount is calculated based on the purchase price paid by the Visitor. The Operator will inform the Visitor of any reduction in value by sending a notification to the email address provided in the order.
6.10. The Visitor must return the product in its original packaging, in the same configuration as received, along with accompanying documents such as the warranty certificate, user manual (if issued), and other product-related documents.
6.11. The right of withdrawal does not apply to:
6.11.1. Products made to the Visitor's specifications or clearly personalized;
6.11.2. Products that are perishable or have a short expiration date;
6.11.3. Sealed products that are unsuitable for return due to health protection or hygiene reasons and have been opened after delivery;
6.11.4. Products that, due to their nature, are inseparably mixed with other items after delivery;
6.11.5. Products or services whose price depends on fluctuations in the financial market beyond the Operator's control and which may occur within the withdrawal period;
6.11.6. Service contracts after the service has been fully performed if execution began with the Visitor's prior explicit consent and acknowledgment that they lose the right of withdrawal once the Operator has fully executed the Agreement;
6.11.7. Other cases provided for in applicable legal norms.
Warranty
7.1. The products offered in the Store come with a manufacturer’s warranty if indicated in the product's accompanying documents. The warranty period is at least 2 (two) years, but the manufacturer may specify a shorter or longer warranty period.
7.2. The manufacturer’s warranty is valid if proof of purchase is provided, including a payment receipt and a bank statement confirming payment.
7.3. To receive warranty service from the manufacturer, the Visitor must send a written application with a justified complaint to SIA "MARIMOART" at the address: Aptiekas iela 8-28, Riga, LV-1005, Latvia.
7.4. The Operator will respond to the Visitor within 10 (ten) business days of receiving the application, either providing a decision or requesting additional information required for product inspection.
7.5. The Visitor is responsible for covering expenses related to the transportation of the product.
7.6. The manufacturer’s warranty is not valid if the product damage is caused by the Visitor’s fault.
Claims regarding contract terms, non-conforming goods or services
8.1. If one Party violates any of the terms of the Agreement, the other Party has the right to submit a written claim specifying the nature of the violation and the clause of the Agreement that the Party considers to have been breached.
8.2. Disputes and disagreements arising from the execution of the Agreement or related to the Agreement shall be resolved through mutual negotiations.
8.3. The Visitor may submit a claim regarding non-compliance with the terms of the Agreement to the Operator by writing to pirmaprgramata@gmail.com, specifying the clause of the Agreement and providing a substantiated explanation.
8.4. If the Operator disagrees with the claim or fails to respond, the Visitor may turn to one of the out-of-court dispute resolution bodies:
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PTAC (http://www.ptac.gov.lv/);
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Associations or mediators;
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SPRK (https://www.sprk.gov.lv/).
8.5. If the dispute cannot be resolved through negotiations or out-of-court resolution, the breach shall be adjudicated in court.
8.6. The Operator has the right to unilaterally withdraw from the Agreement without the Visitor's consent if the Visitor fails to make payment in accordance with the terms of the Agreement for more than 14 (fourteen) business days.
8.7. The Operator is not responsible for any defects in the product caused by wear and tear, intentional damage, negligence, inappropriate working conditions, misuse, modifications, or repairs performed by the Visitor without the Operator's knowledge.
8.8. If the product does not fit the Visitor in terms of size, color, shape, or other similar reasons but complies with the terms of the Agreement, the Visitor cannot request to exchange the product for another one. Similarly, the Visitor cannot request a refund if the product is free of defects and damages but is simply disliked or no longer needed.
Personal data protection
9.1. Personal data provided by Visitors is processed in accordance with the requirements set forth by the Personal Data Protection Law and other legal acts of the Republic of Latvia governing the processing and protection of personal data. When processing and storing Visitors' personal data, the Operator uses organizational and technical measures to ensure the protection of personal data from accidental or unlawful disclosure, alteration, and any other unlawful processing. More information on personal data processing can be found in the "Privacy Policy" section of the Store.
9.2. Payments made via Braintree are facilitated by Braintree, a division of PayPal, Inc., as a third party not involved in the Agreement concluded between the Visitor and the Operator. Responsibility for processing Visitors' data in accordance with regulations governing the protection of personal data and ensuring data security lies with SIA "MARIMOART" and/or the respective institution authorized to provide cashless payment processing services.
Cookies
10.1. Cookies are used in the Store to enable broader functionality of the Store. More information about cookies can be found in the "Privacy Policy" section of the Store.
Copyright ©
11.1. The Store is the property of the Operator and its partners and is protected in accordance with the laws of the Republic of Latvia.
11.2. Full or partial publication, reproduction, transfer, storage, modification, or supplementation of the Store's content (including but not limited to published materials, logos, images, graphic designs, etc.) for commercial purposes is prohibited unless the copyright or intellectual property holder has given their consent for such actions. This prohibition does not apply to downloading and storing content on a computer, tablet, or smartphone, or printing it solely for personal (non-commercial) use.
11.3. Quoting the Store's content is allowed in accordance with applicable copyright laws. When quoting content, the source must be cited. However, it is prohibited to reproduce, publish, or distribute the trademarks or logos contained in the Store without prior written consent from the owners of these trademarks or logos.
11.4. In the event of a copyright violation in the Store, the Visitor may be held liable in accordance with the laws of the Republic of Latvia.
Links
12.1. For the convenience and information of Visitors, the Store may include links to third-party websites. These links are provided for informational purposes only. The Operator assumes no responsibility for any information provided or published by third parties, even if such information is accessible through a link placed in the Store. Third parties are solely responsible for publishing the necessary information on their websites, and the Operator is not liable for any incomplete, incorrect, or false information.
12.2. When visiting third-party websites, Visitors should familiarize themselves with the terms of use and privacy policies of those websites.
Responsibility
13.1. The Operator assumes no responsibility for any expenses, losses, or damages that may arise as a result of using the information provided in the Store or due to the unavailability of services or products offered by the Store, the website, or the online store for any reason, or if the operation of the Store is disrupted or terminated.
13.2. The Operator accepts no risk or responsibility if the Visitor has not familiarized themselves with or has only partially familiarized themselves with the Terms and the Privacy Policy.
13.3. The Operator is not responsible for any discrepancies between the colors or other visual attributes of the products depicted in the Store's images and the actual product characteristics. The images are for informational purposes only.
13.4. The Visitor assumes all risks and responsibility for purchases made in the Store, including receiving (accepting) the products.
13.5. The Operator is not responsible for delays in fulfilling obligations, failure to fulfill them, or any other non-performance caused by circumstances and obstacles beyond the Operator’s reasonable control, including but not limited to strikes, government orders, warfare or national emergencies, environmental or climatic anomalies, third-party non-performance, internet connection disruptions, as well as failures of communication equipment, computer hardware, and software.
Other rules
14.1. Information Exchange. The Operator communicates with the Visitor using the Visitor's email address if the Visitor has provided it when subscribing to receive updates on the website olgakazaka.com. By providing their email address, the Visitor agrees to receive information about the Operator's projects, products, and services. The Visitor may use the contact methods listed in the "Contacts" section of olgakazaka.com.
14.2. The operation of the website and the Store is governed by the laws of the Republic of Latvia, and these Terms are subject to Latvian legal regulations. Relationships arising from transactions with Visitors who are natural persons within the meaning of the Consumer Rights Act are governed by the Consumer Rights Protection Law and other normative acts related to consumer rights protection.
14.3. All disputes that arise will be resolved as far as possible through negotiation. If an agreement cannot be reached, the dispute will be referred to a court for resolution in accordance with the laws of the Republic of Latvia.